Joey A. Whalen

Software Developer, Columbus, OH/Remote 02/22 - Present

Helping the team at Paradatec to leverage AI with document indexing and data extraction technology. Working in a collaborative environment to build client pages primarily with JavaScript, Node.js, React, Docker, Kubernetes, and GitLab. Participating in the full software development life cycle including requirements analysis, design, implementation, testing, and deployment. Proficient with relational database configuration and administration.

Network Control Technician 3, Columbus, OH 10/16 - 10/20

Continued to develop problem-solving abilities and interpersonal skills, while working as a contractor in IT for the FAA at the Port Columbus Air Traffic Control Tower. As of October 2016, I was tasked with full time Remedy Queue Monitor duties. This included being responsible for assigning Help Desk generated Remedy Incidents as well as customer generated Service Catalog Remedy Tasks to the FAA Great Lakes Region IT Support Technicians, and making sure they made contact with the customers in order to meet Service Level targets. Other duties included ensuring Technicians kept in contact with customers on older Incidents, and were working to close those issues in a timely fashion.

Network Control Technician 3, Columbus, OH 02/16 - 10/16

I provided Tier II desktop support for FAA employees. Assisted with hardware/software installs and troubleshooting via resolving incidents in Remedy Service Management. Investigated and resolved issues related to network hardware and administration. Performed Active Directory Account administration duties. Provided users assistance with Windows 7, Microsoft Outlook 2010, & Lotus Notes installation, configuration, and troubleshooting.

Network Technician 3, Columbus, OH 07/09 - 02/16

Continued to develop problem-solving abilities and interpersonal skills, while working as a contractor in IT for the FAA at the Port Columbus ATCT. Provided Tier II desktop support for FAA employees primarily in the Great Lakes Region. Assisted with hardware and software installs and troubleshooting via resolving incidents in Remedy Service Management. Investigated and resolved issues related to network hardware and administration. Performed Active Directory Account administration duties. Provided users assistance with Windows XP/7, Microsoft Outlook 2010, & Lotus Notes installation, configuration, and troubleshooting.

Marketing/Advertising

Full-Stack Coding Cohort - Java Bootcamp (Completed Summer 2021)

Developed front-end (HTML, CSS, & JavaScript) and back-end (Java) software engineering skills through intense lecture sessions and coding lab work. Planned, designed, and developed professionally programmed applications in collaborative team-based and independent settings.

Software Development Life Cycle: thoroughly studied the 7 phases of the SDLC, popular SDLC Models, as well as Validation and Verification in SDLC.

Learn HTML5

Learn CSS3

Learn JavaScript

Learn SQL

Java SE: Programming Complete

Build Responsive Real World Websites with HTML5 and CSS3

ITIL V3 Foundation Certificate in IT Service Management

Project +

Dell Online Self Dispatch Notebook & Desktop Certification