Joey A. Whalen

Network Control Technician 3, Columbus, OH 10/16 - 10/20

Continued to develop problem-solving abilities and interpersonal skills, while working as a contractor in IT for the FAA at the Port Columbus Air Traffic Control Tower. As of October 2016, I was tasked with full time Remedy Queue Monitor duties. This included being responsible for assigning Help Desk generated Remedy Incidents as well as customer generated Service Catalog Remedy Tasks to the FAA Great Lakes Region IT Support Technicians, and making sure they made contact with the customers in order to meet Service Level targets. Other duties included ensuring Technicians kept in contact with customers on older Incidents, and were working to close those issues in a timely fashion.

Network Control Technician 3, Columbus, OH 02/16 - 10/16

I provided Tier II desktop support for FAA employees. Assisted with hardware/software installs and troubleshooting via resolving incidents in Remedy Service Management. Investigated and resolved issues related to network hardware and administration. Performed Active Directory Account administration duties. Provided users assistance with Windows 7, Microsoft Outlook 2010, & Lotus Notes installation, configuration, and troubleshooting.

Network Technician 3, Columbus, OH 07/09 - 02/16

Continued to develop problem-solving abilities and interpersonal skills, while working as a contractor in IT for the FAA at the Port Columbus ATCT. Provided Tier II desktop support for FAA employees primarily in the Great Lakes Region. Assisted with hardware and software installs and troubleshooting via resolving incidents in Remedy Service Management. Investigated and resolved issues related to network hardware and administration. Performed Active Directory Account administration duties. Provided users assistance with Windows XP/7, Microsoft Outlook 2010, & Lotus Notes installation, configuration, and troubleshooting.

Full-Stack Code Immersion - Java Bootcamp (Recently Completed)

Developed front-end (HTML, CSS, & JavaScript) and back-end (Java) software engineering skills through intense lecture sessions and coding lab work. Created real world applications including a social media app that mirrored the basic functionality of Twitter, allowing a user to create an account, log in, see who was following them, follow other users, and send messages. Also created an e-commerce site that allowed a user to create an account, log in, view the items for sale, add items to a cart, and check out via paying with a credit card.

Software Development Life Cycle: thoroughly studied the 7 phases of the SDLC, popular SDLC Models, as well as Validation and Verification in SDLC.

Java SE: Programming Complete

Learn HTML5

Learn CSS3

Learn JavaScript

Learn SQL

Build Responsive Real World Websites with HTML5 and CSS3

ITIL V3 Foundation Certificate in IT Service Management

Project +

Dell Online Self Dispatch Notebook & Desktop Certification